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  1. Replies
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    On the memory bug, to let you know that I've...

    On the memory bug, to let you know that I've posted an update on the new forum and will be continuing support for this issue over there.
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    Hi Thorsten, To let you know that we have your...

    Hi Thorsten,

    To let you know that we have your model and we're investigating the problem. I'll be in touch when we know more.

    Robin
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    Hi all, Hopefully I can answer some of your...

    Hi all,

    Hopefully I can answer some of your questions, along with this FAQ.

    As the FAQ says, we're moving the licensing mechanism from Flexera to RLM. This is actually good news for two...
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    Hi Nik, Can you send me the MDL material for...

    Hi Nik,

    Can you send me the MDL material for us to test?

    Thanks,
    Robin
  5. Thanks Bernd. We agree that there's a problem....

    Thanks Bernd.

    We agree that there's a problem. We need some time to investigate.

    We tried this as a quick workaround:


    Create a box the same size
    Convert the box to an editable poly
    ...
  6. Hi Bernd, Is it ok to send me the model so...

    Hi Bernd,

    Is it ok to send me the model so that we can take a look? A Private Message with a WeTransfer link (or similar) would be perfect.

    Also, which renderer were you using? Iray+ or Iray+...
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    Hi Shad, I'm not too concerned about the...

    Hi Shad,

    I'm not too concerned about the warnings. You see these with both 1.4 and the latest vMaterials installed. These should eventually disappear.

    I'm more concerned about the SME. These...
  8. Hi Thorsten, I'm glad that upgrading to 3ds...

    Hi Thorsten,

    I'm glad that upgrading to 3ds Max 2017 addresses the problem for you. We couldn't find anything that suggested that Iray for Max was causing it, but we did find this forum post:
    ...
  9. Hi Thorsten, Thanks for your new models. ...

    Hi Thorsten,

    Thanks for your new models.

    This is what we already knew:



    This is what we now also know:
  10. Hi Thorsten, Thanks. We'll take a look. So far...

    Hi Thorsten,

    Thanks. We'll take a look. So far our debugging has found that:

    * The models load in 20-30 minutes even when Iray for Max isn't installed on 3ds Max 2016.
    * The models load much...
  11. Hi Thorsten, Can you send me the 5MB...

    Hi Thorsten,



    Can you send me the 5MB model? I need a version that was last saved in 1.3 please if you have it, not 1.4.

    Thanks,
    Robin
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    Hi John, I'm afraid that the Iray+ material in...

    Hi John,

    I'm afraid that the Iray+ material in 3ds Max doesn't directly support two-sided materials yet. As a workaround though, you can try importing a raw MDL file that defines a two-sided...
  13. Yes if you can send it please, that would be...

    Yes if you can send it please, that would be great. Send me a link by private message again. Thanks
  14. Hi Thorsten, I'm working on this being the...

    Hi Thorsten,



    I'm working on this being the same problem as the problem you raised in your other thread. We're looking at that now with your Frankfurt scene. Is this problem using that same...
  15. To let you know that we've reproduced the problem...

    To let you know that we've reproduced the problem and are debugging it now. I'll be in touch when I know more.
  16. To let you know that we've received the model and...

    To let you know that we've received the model and someone's looking at it now.
  17. Hi Thorsten, I've been out the office and have...

    Hi Thorsten,

    I've been out the office and have just picked this up. It's a painful read for us and I can assure you that it's been read and thought about by a number of people at both Lightworks...
  18. Interesting idea. I've added it to the backlog. ...

    Interesting idea. I've added it to the backlog.

    Thanks,
    Robin
  19. Hi Mihael, Great question. I doubt it's going...

    Hi Mihael,

    Great question. I doubt it's going to be possible right now I'm afraid as the dialog was never designed to handle this workflow. Perhaps a better long-term solution would be to add...
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    Hi Ljubomir, As a first step we would always...

    Hi Ljubomir,

    As a first step we would always recommend to first try updating or reinstalling your graphics drivers. Does this solve or change your issue?

    Robin
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    Hi Jeff, Great, we're making progress. The...

    Hi Jeff,

    Great, we're making progress. The .dlc extension is used by animation controller plugins. An idea might be to launch Max with the "embree__.dll" change and repeat the steps in comment #13...
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    Hi Jeff, Thanks for sending the file. It backs...

    Hi Jeff,

    Thanks for sending the file. It backs up my theory that Iray's clashing with another plugin. (Most likely another rendering plugin.)

    As a test, could you try temporarily renaming the...
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    Hi Jeff, Thanks for the logs, you spotted...

    Hi Jeff,



    Thanks for the logs, you spotted the problem! :)

    libirt.dll is the Iray DLL that powers the Interactive renderer in Max. It has a few dependencies of its own on other DLLs. My...
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    Hi Jeff, Long shot, but could you open...

    Hi Jeff,



    Long shot, but could you open Windows Explorer, navigate to C:\Program Files\Autodesk\3ds Max 2015 and search for "embree.dll". How many times is it found? (I'd expect twice.)
    ...
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    Hi Marc and Nik, To let you know that we've...

    Hi Marc and Nik,

    To let you know that we've recently fixed a significant memory issue that sounds just like the problem you reported. All being well, it should be sorted in the next release.
    ...
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