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Thread: Purchasing IRay & IRay server in South Africa

  1. #1
    Join Date
    May 2015
    Location
    Johannesburg, South Africa
    Posts
    33

    Question Purchasing IRay & IRay server in South Africa

    Is there any way to purchase IRay & IRay Server licensing in South Africa?

    The online store does not have South Africa as an option for locale, so one can't link a legal address / billing detail to such a purchase from here.

    The online store's support says that it is outside there area of expertise...Firstly referring me to Nvidia hardware suppliers locally and on further requests refer me back to phone Nvidia, but the relevant department is not available to provide an answer.
    So far I have not been able to find a local hardware supplier / distributor that is familiar with IRay.

  2. #2
    Join Date
    May 2015
    Location
    Johannesburg, South Africa
    Posts
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    Default

    Thanks to the 52 guys that viewed my post (at time of writing this) ... does anybody from NVIDIA read this forum?

    Since I posted a week ago, I was able to get another response from NVIDIA support... Which takes me to a list of international vendors (outside of my region)
    In that list of vendors I found 1 online store that does have South Africa in their drop-down list..... However the shopping cart has a final step that then states:
    "Due to manufacturer restrictions we can't sell/ship this item to your location..."

    To me it seems that there is a conscious decision not to supply to South Africa... and with all the sanctions and bans from the past... it seems we are politically
    still not in Nvidia's favour....I truly hope that is not the case because since the day's I was part of beta testing, I found this to be a brilliant product. Sadly, now that
    I've been advising my customers to purchase the commercial product, we can not find a legal way to purchase the software in our region.

    Is there anybody that could assist or have suggestions please?

  3. #3

    Default

    Thank you for bringing this to our attention and many apologies for the delay. We had tracked down the issue. There was an incorrect setting in our eCommerce store platform for NVIDIA rendering software that did not accept billing and shipping addresses from South Africa.

    We have fixed this and the NVIDIA Advanced Rendering Software Store now accepts South Africa.

    Please use this link to complete your purchase>
    Cassie Thibodeau

  4. #4
    Join Date
    May 2015
    Location
    Johannesburg, South Africa
    Posts
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    Default

    Thank you very much for solving the problem Cassie!

  5. #5
    Join Date
    May 2015
    Location
    Johannesburg, South Africa
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    Default

    Quote Originally Posted by casst View Post
    Thank you for bringing this to our attention and many apologies for the delay. We had tracked down the issue. There was an incorrect setting in our eCommerce store platform for NVIDIA rendering software that did not accept billing and shipping addresses from South Africa.

    We have fixed this and the NVIDIA Advanced Rendering Software Store now accepts South Africa.

    Please use this link to complete your purchase>
    Good morning Cassie et al

    We were able to purchase IRay for 3dsMax after the help before.. but sadly now have come across a new online store difficulty.. please help.

    To buy Iray Server, we can't seem to find the online store that enables this.... If we use the link previously provided, this is what currently renders in the browser:
    Click image for larger version. 

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  6. #6
    Join Date
    Jun 2009
    Location
    Varna, BG
    Posts
    912

    Default

    https://www.irayplugins.com/

    You can buy plugins from here now.

    Best!
    Nik

  7. #7
    Join Date
    May 2015
    Location
    Johannesburg, South Africa
    Posts
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    Default

    Hi Nik

    Thanks for the link.. I also came across those pages but I can't find the place to do the purchase here: (please see the screen capture)
    https://www.irayplugins.com/iray-server/
    Click image for larger version. 

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  8. #8
    Join Date
    Jun 2009
    Location
    Varna, BG
    Posts
    912

    Default

    Are you looking for Iray Server or Iray for 3ds Max?

    Here is the screenshot for Iray for 3ds Max:

    Click image for larger version. 

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    Best!
    Nik

  9. #9
    Join Date
    May 2015
    Location
    Johannesburg, South Africa
    Posts
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    Default

    Thanks Nik

    Yes, we are looking for some Iray Server seats. Luckily our Max Plugin is up and running already.

    Best regards

  10. #10
    Join Date
    Jan 2009
    Location
    Italy
    Posts
    218

    Default

    Quote Originally Posted by Sphaera Designs View Post
    Thanks Nik

    Yes, we are looking for some Iray Server seats. Luckily our Max Plugin is up and running already.

    Best regards
    Try to write on the contact page iray server. https://www.irayplugins.com/iray-server/contact.php

    Click image for larger version. 

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    Last edited by mak21; December 4th, 2017 at 20:02.

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