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Thread: Cannot Maya 2018 Batch Render with Licensed Mental Ray 3.14.51

  1. #1
    Join Date
    Nov 2017
    Posts
    3

    Default Cannot Maya 2018 Batch Render with Licensed Mental Ray 3.14.51

    I have a Geforce 765M GPU. I purchased the $95 license. Finally got it registered for win7 Maya 2018, I thought (see attached JPG's). I cannot batch render in Mental Ray. The mayarenderlog says Mental Ray plugin is not licensed. The info tab for the Maya Plugin Manager says Mental Ray is licensed. Obviously, I have done something wrong, but I don't see what it is. Some help would be appreciated. I work with artist in Hong Kong on a film project and I don't go to sleep until 4AM PST & get up around 12PM PST. Any phone call would be appreciated after 1PM PST
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  2. #2
    Join Date
    Apr 2010
    Posts
    13

    Default

    You have a GeForce GPU which does not meet the requirements for the discounted $95 pro GPU license. Your machine would need a Quadro GPU like it says in the pop up to be able to use the pro license.

  3. #3
    Join Date
    Nov 2017
    Posts
    3

    Default

    How would go about getting a refund from Mental Ray, without cancelling the charge on my American Express card. I had no idea that I needed a Quadro GPU.

  4. #4
    Join Date
    Jan 2009
    Location
    Berlin/Germany
    Posts
    1,147

    Default

    Quote Originally Posted by olodum111 View Post
    How would go about getting a refund from Mental Ray, without cancelling the charge on my American Express card. I had no idea that I needed a Quadro GPU.
    If you are still within 30 days after your purchase, you can go back to the web store and request a refund through "customer service / returns and cancellations".

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